Donald Mick is a management consultant with more than thirty years experience helping executives and teams meet challenging business goals. His experience spans the life cycle of business transitions from strategy definition through implementation. Don has also held a variety of management positions in financial services and technology firms, including six years in the Labor Relations function at Aetna, introducing innovative programs. He also served as the EEO officer for this 40,000-employee organization.
The scope of Don’s work includes mergers, recovery after failed mergers, defining and implementing new spin off companies, global process alignment and major restructuring to improve customer service and relationships. His mission is to help organizations overcome the difficulties of a significant change – to achieve measurable breakthrough results consistent with a long-term strategy and collaborative team-based practices. Don focuses on helping executives and high performance teams achieve the clarity and commitment required to meet stretch goals. Skills that clients say they value are: effective listening, value-add synthesis, communication, flexibility, and personal values like persistence and collaboration along with an ability to help map out the practical actions that are required to achieve success.
Some examples of his work include:
- Sponsoring and leading to success 12 (of 15) technology-based innovation projects, each of which produced an order of magnitude difference in performance of the targeted business system.
- Supporting a brokerage firm to enable customers to open new accounts more easily in response to competitive pressures.
- Helping a computer manufacturer improve the effectiveness and consistency of global service–an improvement demanded by their largest global customers.
- Helping a rapidly growing consulting firm expand operations into Canada.
- Helping a large news organization imagine, design and implement shared services functions across 140 newspapers. The project included the design and creation of a new corporation to provide the services.
- Implementing a responsive strategic planning function within a rapid growth company that supported dynamic allocation of resources to critical projects.
- Supporting a CEO and strategic planner in developing and implementing a contingency scenario, enabling recovery from a failed merger.
- Creating a new, technology based service to support the objectives of a non profit organization.
- Helping the leadership team of a non-profit organization overcome stresses in their relationships and work more effectively with the Board of Directors.
Don has authored numerous articles on business redesign, including the self-study course entitled “Using Technology To Achieve Change”, published by the American Management Association. His client list includes Aetna, Agilent, AT&T, ATMOS Energy, Bausch & Lomb, Blue Cross of California, Charles Schwab, Compaq, Friends General Conference, Hewlett Packard, McGraw Hill, News Corp, PG&E, Rogers Communications, South Carolina Electric and Gas and Viacom, among others.
Don has a BA from Rowan University and a Master of Divinity from the Rochester Center of Theological (Crozer).
