Tag Archives: performance management

Deliver Value In Engineered Systems Through Process Improvement

Industry: Agriculture – Dairy Equipment Function: Finance, IT, Business Development Location: Global Our client (a $1.5 billion portfolio company owned by a European PE firm) designed, sold, and installed sophisticated, customized agricultural systems globally. The process of design selection, delivery, onsite installation, and startup would often be the first experience a customer would have with the company. A positive experience

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Drive Business Performance

Industry: Financial Services Function: HR; Strategic Planning Location: Domestic US This regional financial institution was stalling in its growth, under scrutiny from regulators (US Treasury Department, Office of the Comptroller of the Currency) and faced take-over threats. Working with the firm’s strategic planning and organizational development functions as well as senior management, we aligned the firm’s human capital “management systems”

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Pharma: Accelerate New Product Development Through Process Improvement

Industry: Pharmaceuticals Function: New Product Development Location: Domestic A major pharma company had a slow and serial clinical-trials management process, facing challenges to integrate across teams and across functions in new drug development. We worked with business- and functional leadership to develop and introduce team-based process improvement, focused on improving the speed and effective performance within and across the business’s

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Build Out “Employer Brand” Strategy

Industry: Retail Automotive, Financial Services Function: HR; Corporate Communications Location: Domestic US Our client’s brand (a Japanese import automotive manufacturer) has grown steadily to a position of global leadership in automotive sales and service. However, its finance company in the U. S. market has been challenged by growth and internal cultural issues to develop an “Employer Brand” to equal the

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When Cutting Costs… Adds Them: Evaluating Decisions for Value & Complexity (Part 1)

Recently, I’ve had the chance to experience several cases where well-intentioned managers made decisions to “cut costs” – actions which in immediate near-term ways lowered incremental spending – and created unintended consequences that over time actually RAISED costs.  Over the coming weeks, we’ll explore these in some detail.  Is your organization making some of these sorts of questionable decisions –

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Project Management Performance Through Engagement and Respect

Leaders and business owners often face critical project and team management issues when faced with challenges that leverage the future of the business. For the most significant leveraged projects such as construction, expansion, acquisitions or mergers, a business must secure the services of independent professionals and firms due to the required expertise and licenses. A world-class architect, engineer, lawyer or

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Business Growth: Complexity & Mixed Messages in Customer Service

Don Mick wrote of a recent automotive service experience…  one with which many might empathize. In his post, he writes of being alternately blessed (with affirmations and appreciation of his status as a customer of the auto dealership) and cursed (with negative and diminishing encounters that communicate that–as a customer–he’s a bother and an inconvenience)–all within the same customer service

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