Tag Archives: automotive

Drive Business Growth: Private Local Service Business

Industry:  Automotive Service Function:  Business Development Location:  Domestic The owner of an independent retail automotive-service business had growth aspirations – and needed help to think through how best to achieve them for his business.  We joined him to: clarify/ set the core value proposition, differentiate his business and offerings from the major chain-store competitor just up the street, identify the

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Business Restructuring: Implement Technology & Sales Strategy

Industry: Automotive-Trucking Function: Executive Management Location: Domestic US In 2005, American La France – one of the oldest and best-known manufacturers of large custom trucks (trash, ambulance, and fire) was sold by its parent Freightliner to Patriarch Partners. As part of the transition from Freightliner, ALF attempted to implement a complex enterprise-resource-planning system to help track orders, configure vehicles, and

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Expand Sales Force Efficiency and Productivity

Industry: European Luxuary Automotive Sales/ Distribution Function: Sales Location: Domestic US Our client had an aggressive three-year goal: increase sales in a franchise distribution channel by 40% without adding dealers or hiring more sales people. Only one approach could achieve that outcome: make the existing sales force more effective and productive. In this case, “more productive” means taking a group

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Build Out “Employer Brand” Strategy

Industry: Retail Automotive, Financial Services Function: HR; Corporate Communications Location: Domestic US Our client’s brand (a Japanese import automotive manufacturer) has grown steadily to a position of global leadership in automotive sales and service. However, its finance company in the U. S. market has been challenged by growth and internal cultural issues to develop an “Employer Brand” to equal the

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Business Growth: Complexity & Mixed Messages in Customer Service

Don Mick wrote of a recent automotive service experience…  one with which many might empathize. In his post, he writes of being alternately blessed (with affirmations and appreciation of his status as a customer of the auto dealership) and cursed (with negative and diminishing encounters that communicate that–as a customer–he’s a bother and an inconvenience)–all within the same customer service

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